Frequently Asked Questions
Everything you need to know about your favorite lifestyle essentials.
What is the processing time for my order?
All orders are processed within 2-3 business days. During peak seasons or sale periods, processing may take up to 5 business days before your items are dispatched.
What is your return and exchange policy?
We accept returns for store credit within 14 days of delivery, provided items are in their original condition with tags attached. Please note that sale items and intimate wear are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your parcel.
How should I care for my Paper Bunny bags and apparel?
To maintain the quality of your items, we recommend gentle hand washing with mild detergent and air drying. Avoid harsh chemicals or machine drying to prevent fabric damage.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make changes or cancellations. Please double-check your details before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment options like Apple Pay and Google Pay.